If you receive an email saying your order is completed but you still haven’t received it yet? rest assured that your package is still on the way to you. Royal Mail has had an outbreak in Covid-19 cases lately so some delays may happen. The email saying it’s completed from us means that we have dispatched your order and that’s completed on our end. If your order is 10 days or more late please use the form below to contact us. We are sorry for any inconvenience caused by this.